Privacy policy

Last updated: July 2, 2025

At Dorelle Glow, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information when you visit or make a purchase from our website (https://www.dorelleglow.com), or otherwise interact with us.

Our website is powered by Shopify, which supports the technology, security, and infrastructure used to run this store.

📌 What Information We Collect

We collect certain personal information to process your orders, provide customer support, and enhance your shopping experience. This may include:

  • Contact Information: Name, email, shipping and billing address, phone number
  • Order Details: Products purchased, transaction info, shipping status
  • Payment Information: Processed securely via Shopify (we do not store card details)
  • Device Data: Browser type, IP address, device identifiers
  • Usage Data: Site activity, pages viewed, referral source

🔐 How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer service and respond to inquiries
  • Send order confirmations and shipping updates
  • Personalize your shopping experience
  • Send marketing communications (if you’ve opted in)
  • Detect and prevent fraudulent activity
  • Comply with legal obligations

📤 How We Share Your Information

We may share your information with:

  • Shopify, our e-commerce platform provider
  • Payment gateways (e.g., Razorpay, Stripe, Shopify Payments)
  • Shipping partners for order fulfillment (e.g., Delhivery, Shiprocket, Amazon FBA)
  • Marketing platforms (only if you've opted in)
  • Legal authorities, if required by law

We do not sell your personal information to third parties.

🍪 Cookies and Tracking

We use cookies to enhance your browsing experience, understand site traffic, and offer personalized content. You may manage your cookie preferences through your browser settings.

👶 Children’s Privacy

Our website is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from minors.

🔄 Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy — including providing the Services, complying with legal obligations, resolving disputes, and enforcing policies.

🌍 International Transfers

Since our site is hosted on Shopify, your data may be transferred to and stored in countries outside your own, including Canada and the United States. Shopify uses appropriate safeguards to protect your data in compliance with international laws.

📧 Your Rights

Depending on your location, you may have the right to:

  • Access or correct your personal information
  • Request deletion of your data
  • Otp out of marketing communications
  • Withdraw consent at any time

To exercise your rights, contact us at contact@dorelleglow.com.

🔄 Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal compliance. We encourage you to review this page occasionally.

📬 Contact Us

For questions or concerns related to your data or privacy:

Dorelle Glow
Email: contact@dorelleglow.com
Address: SARVODAY HILL, Chole Gaon, Dombivli (E), Maharashtra – 421201, India