Refund policy

🕒 Return Window

We offer a 7-day return policy, which means you may request a return within 7 days of receiving your order, subject to the conditions below.

Note: For hygiene and safety reasons, only unused and unopened products are eligible for return.

📦 Return Eligibility

To be eligible for a return:

  • Product must be unused, unopened, and in original packaging
  • Product must be returned within 7 days of delivery
  • Proof of purchase (invoice or order confirmation email) is required

Returns that do not meet these conditions may not be accepted.

📬 How to Start a Return

To initiate a return, email us at contact@dorelleglow.com with:

  • Your order number
  • Product details
  • Reason for return
  • Unboxing video or photo (if damaged or wrong item received)

Once your return is approved, we will share:

  • Return instructions
  • Return shipping address
  • Whether return shipping will be prepaid or self-arranged

Important: Do not send products back without prior approval. Such returns will not be accepted.

❌ Non-Returnable Items

We do not accept returns for:

  • Used or opened products
  • Items purchased on sale or under promotional offers
  • Free gifts or trial products
  • Gift cards or coupons

Due to the nature of skincare products, we cannot accept returns of used items to ensure the safety of all customers.

🧴 Damaged / Wrong Products

If your product arrives leaking, broken, or incorrect, please email us within 48 hours of delivery at contact@dorelleglow.com with:

  • Order ID
  • Unboxing video or clear photos

We’ll replace or refund after verifying the issue.

🔁 Exchange Policy

We currently do not offer direct exchanges. If you wish to replace a product, please initiate a return and place a new order after your return is accepted.

💳 Refunds

Once we receive and inspect your return:

  • If approved, we’ll initiate a refund to your original payment method
  • Refunds may take up to 7–10 business days to reflect, depending on your bank or payment gateway

If you haven’t received your refund even after 15 business days, please email us at contact@dorelleglow.com

🇮🇳 Shipping Only in India

Currently, Dorelle Glow ships only within India. This policy does not apply to EU/International customers.